Refund policy

Refund and Return Policy

Personalized items are final sale. Because each blanket is made from your pet's photo, we cannot accept returns or cancellations for change of mind, wrong size or color chosen, or a photo or name that was submitted incorrectly.

We will make it right if your blanket arrives damaged or defective, the print is misprinted or does not match the photo and name you submitted, or you receive the wrong item. Contact capotorium@gmail.com within 30 days of delivery with your order number and a clear photo of the problem. We will reprint and reship at no cost, or refund you, whichever you prefer.

Cancellations: You can change or cancel your order within 12 hours of placing it by emailing us. After that, printing has begun.

Lost packages: If tracking shows your order was delivered but you cannot find it, or it never arrives, contact us within 30 days of the ship date and we will reship or refund.

Photo tips: Use a sharp, well-lit close-up of the face, looking toward the camera. Avoid heavy filters, sunglasses, and photos with several pets. One pet per blanket. Larger original photos work better than screenshots or messaging-app copies.

Contact: capotorium@gmail.com